PRIVACY POLICY

Effective Date: 2 October 2025

Last Updated: 2 October 2025

Drink Valencia (“we,” “our,” or “us”) is committed to protecting the privacy and personal data of our customers, users, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Digital Personal Data Protection Act, 2023 (India), General Data Protection Regulation (GDPR, EU), California Consumer Privacy Act/CPRA, and other applicable privacy laws.

By using our website, mobile applications, or services (“Services”), you consent to the practices described herein.

1. WHO WE ARE

Drink Valencia is a division of Valencia Nutrition Ltd., headquartered in Mumbai, India.

Contact Details:

• Email: beverages@valencianutrition.com
• Address: Valencia Nutrition Ltd., D wing, Neelkanth Business Park, 304, Vidyavihar West, Mumbai, Maharashtra 400086, India.
• Grievance Redressal Officer (India): Karan Ghelani – karan.ghelani@valencianutrition.com

2. INFORMATION WE COLLECT

a) Personal Information

We may collect information that identifies or relates to an individual, including:

• Name, email address, phone number, billing/shipping address
• Payment information (credit/debit card details processed via secure gateways)
• Account login credentials
• Demographic details (age, gender, preferences)

b) Technical Information

• IP address, device type, browser type, operating system
• Cookies, pixels, analytics data, and interaction history on our website or apps

c) Information from Third Parties

• Social media accounts (if you log in via social platforms)
• Marketing partners and analytics providers

3. HOW WE COLLECT INFORMATION

• Directly: Through account creation, purchases, customer support, newsletters, contests, and surveys.
• Automatically: Via cookies, web beacons, analytics tools, and mobile device tracking.
• Third Parties: From payment processors, delivery partners, and marketing / analytics partners.

4. PURPOSE OF DATA COLLECTION

We use personal data for:

1. Processing orders and deliveries
2. Customer support and feedback
3. Marketing, promotions, and personalised offers (with consent)
4. Analytics and improving our products/services
5. Fraud detection, security, and legal compliance

5. LEGAL BASIS FOR PROCESSING (GDPR/EU USERS)

• Consent – for marketing communications or optional services.
• Contractual Necessity – to process your orders and provide our Services.
• Legal Obligation – to comply with applicable laws and regulations.
• Legitimate Interests – for business improvements, security, and fraud prevention.

6. SHARING & DISCLOSURE OF INFORMATION

We may share personal data with:

• Affiliates and subsidiaries
• Service providers (payment gateways, delivery/logistics, IT/Cloud providers, analytics vendors)
• Legal authorities when required by law or legal process
• Business transfers (merger, acquisition, or asset sale)

We do not sell personal data to third parties.

7. INTERNATIONAL DATA TRANSFERS

Data may be transferred to and stored in countries outside your residence, including India, Singapore, the United States, and countries in the European Union.

For EU users, such transfers are protected via Standard Contractual Clauses or other legally recognised safeguards.

8. DATA RETENTION

We retain personal data only as long as necessary to:

• Provide Services and fulfil contracts
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

After this period, data is securely deleted or anonymised.

9. YOUR RIGHTS

a) India (DPDP 2023)

• Access, correction, and deletion of personal data
• Withdraw consent at any time
• Lodge complaints with our Grievance Redressal Officer

b) EU/EEA (GDPR)

• Access, correction, and deletion (Right to be forgotten)
• Data portability
• Restrict processing or object to processing
• Withdraw consent at any time

c) California (CCPA/CPRA)

• Right to know, access, and delete personal information
• Opt-out of sale/sharing of personal information

To exercise any of your rights, contact us at can.beverages@valencianutrition.com .

10. COOKIES & TRACKING

We use cookies and similar technologies to:

• Ensure website functionality and security
• Analyse website traffic and usage patterns
• Deliver relevant advertisements and marketing

You can manage or disable cookies through your browser settings. Note that disabling cookies may impact certain features of our Website.

11. CHILDREN'S PRIVACY

• Our Services are not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. SECURITY MEASURES

We implement industry-standard technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

13. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Significant changes may also be communicated via email or prominent notice on our Website.

14. CONTACT US

For privacy-related queries, complaints, or requests, please contact:

Email: can.beverages@valencianutrition.com
Address: Valencia Nutrition Ltd., D wing, Neelkanth Business Park, 304, Vidyavihar West, Mumbai, Maharashtra 400086, India.

This Privacy Policy is intended for general informational purposes and does not constitute legal advice. We recommend reviewing it with your legal counsel to ensure compliance with all applicable laws.