Drink Valencia Privacy Policy
Effective Date: 2 October 2025
Last Updated: 2 October 2025
Drink Valencia (“we,” “our,” or “us”) is committed to protecting the privacy and personal data of our customers, users, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Digital Personal Data Protection Act, 2023 (India), General Data Protection Regulation (GDPR, EU), California Consumer Privacy Act/CPRA, and other applicable global privacy laws.
By using our website, mobile applications, or services (“Services”), you consent to the practices described herein.
1. Who We Are
Drink Valencia is a division of Valencia Nutrition Ltd., headquartered in Mumbai, India.
Contact Details:
- Email: beverages@valencianutrition.com
- Address: Valencia Nutrition Ltd., D wing, Neelkanth Business Park, 304, Vidyavihar West, Mumbai, Maharashtra 400086.
- Grievance Redressal Officer (India): Karan Ghelani | karan.ghelani@valencianutrition.com
2. Information We Collect
a) Personal Information
We may collect information that identifies or relates to an individual, including:
- Name, email address, phone number, billing/shipping address
- Payment information (credit/debit card details processed via secure gateways)
- Account login credentials
- Demographic details (age, gender, preferences)
b) Technical Information
- IP address, device type, browser type, operating system
- Cookies, pixels, analytics data, interaction history on our website or apps.
c) Information from Third Parties
- Social media accounts (if you log in via social platforms)
- Marketing partners and analytics providers
3. How We Collect Information
- Directly: Through account creation, purchases, customer support, newsletters, contests, surveys.
- Automatically: Cookies, web beacons, analytics, mobile device tracking.
- Third Parties: Payment processors, delivery partners, marketing affiliates.
4. Purpose of Data Collection
We use personal data for:
- Processing orders and deliveries
- Customer support and feedback
- Marketing, promotions, and personalized offers (with consent)
- Analytics and improving our products/services
- Fraud detection and legal compliance
5. Legal Basis for Processing (GDPR/EU Users)
- Consent – for marketing or optional services
- Contractual Necessity – to fulfill orders or services
- Legal Obligation – to comply with applicable laws
- Legitimate Interests – for business improvements, security, and fraud prevention
6. Sharing & Disclosure of Information
We may share personal data with:
- Affiliates and subsidiaries
- Service providers (payment gateways, delivery/logistics, IT/Cloud providers)
- Legal authorities when required by law or legal process
- Business transfers (merger, acquisition, or asset sale)
We do not sell personal data to third parties.
7. International Data Transfers
Data may be transferred and stored in countries outside your residence, including India, Singapore, US, and EU.
For EU users, such transfers are protected via Standard Contractual Clauses or other legally recognized safeguards.
8. Data Retention
We retain personal data only as long as necessary to:
- Provide services and fulfill contracts
- Comply with legal obligations
- Resolve disputes and enforce agreements
After this period, data is securely deleted or anonymized.
9. Your Rights
a) India (DPDP 2023)
- Access, correction, and deletion of personal data
- Withdraw consent at any time
- Lodge complaints with our Grievance Redressal Officer
b) EU/EEA (GDPR)
- Access, correction, and deletion (Right to be forgotten)
- Data portability
- Restrict processing or object to processing
- Withdraw consent at any time
c) California (CCPA/CPRA)
- Right to know, access, and delete personal information
- Opt-out of sale/sharing of personal information
To exercise any of your rights, contact us at can.beverages@valencianutrition.com.
10. Cookies & Tracking
We use cookies and similar technologies to:
- Ensure website functionality
- Analyze website traffic and usage patterns
- Deliver relevant advertisements and marketing
You can manage or disable cookies via your browser settings.
11. Children’s Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect personal data from children.
12. Security Measures
We implement industry-standard technical and organizational measures to protect personal data against unauthorized access, disclosure, or misuse.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated “Last Updated” date. Significant changes may also be communicated via email.
14. Contact Us
For privacy-related queries, complaints, or requests, please contact:
Email: can.beverages@valencianutrition.com
Address: Valencia Nutrition Ltd., D wing, Neelkanth Business Park, 304, Vidyavihar West, Mumbai, Maharashtra 400086.