RETURN AND REFUND POLICY

Effective Date: April 2025

At drinkvalencia.com, we prioritise customer satisfaction. Every product is created and packed with care, but in rare cases things may not go as expected. This Return and Refund Policy explains when and how you can request returns, replacements, or refunds. Please read this document carefully before completing your purchase.

1. ELIGIBILITY FOR RETURN

For reasons of hygiene, safety, and personal use, items may be returned only in the following cases:

  1. The wrong product was delivered
  2. The product arrived in a damaged or leaking condition
  3. The product was delivered in an incomplete order
  4. The product was faulty or expired

We will not process returns if a customer simply expresses personal preference about the product (for example, taste or flavour preference) once the item has been opened or used.

Note: To be eligible for return, the merchandise must be unused, in its original packaging, and with all labels and safety seals intact.

2. TIMEFRAME FOR RETURNS

To request a return or replacement, please contact us within:

Requests raised outside these timelines may not be eligible for processing.

3. HOW TO INITIATE A RETURN

To start a return, please email us at drinkvalencia@valencianutrition.com with the following details:

Our support team will verify the claim and respond within 2 business days with the next steps.

If approved, we will arrange a reverse pickup through our logistics partner (wherever serviceable). If reverse pickup is not available in your area, you may be requested to courier the item back to us; in such cases, the courier cost treatment will be communicated in advance.

4. RETURN SHIPPING

Products must be securely packed to prevent damage during transit. drinkvalencia.com is not responsible for any returns that are damaged or lost in transit due to improper packing.

5. REFUNDS

Once we receive the returned item and complete quality inspection, you will be notified of the approval or rejection of your refund request.

If approved:

  1. Prepaid orders: Refund will be credited back to the original payment method (credit/debit card, UPI, net banking, etc.) within 7–10 business days, subject to your bank’s processing timelines.
  2. Cash-on-delivery orders: Refund will be issued either as store credit (wallet) or bank transfer, as communicated and agreed with you.

An email/SMS notification will be sent once the refund process has been completed.

6. REPLACEMENTS

For damaged, expired, or incorrect products, you may opt for a free replacement instead of a refund, subject to stock availability.

If the replacement product is not available, a refund will be processed for the eligible amount or a suitable alternative product may be offered, based on your preference.

7. PRODUCTS NOT ELIGIBLE FOR RETURN

Returns will not be accepted in the following cases:

8. CANCELLATION POLICY

You may cancel your order within 1 hour of placing it, as long as it has not yet been shipped. To do so, please email drinkvalencia@valencianutrition.com or contact our customer support team. Once the order has been dispatched, it can no longer be cancelled but may still be eligible for return as per this policy.

9. STORE CREDIT

Where applicable, you may choose to receive your refund as Drink Valencia Wallet Credit instead of a bank/card refund. Store credit:

10. CONTACT US

Have questions about your shipment, returns, or need assistance? We are here to help:

Thank you for choosing Drink Valencia. We appreciate your trust and will always aim to make your experience smooth and enjoyable.