SHIPPING POLICY

Effective Date: April 2025

Welcome to drinkvalencia.com – your gateway to premium, story-driven beverages. This Shipping Policy explains how and when your order will be processed, packed, and delivered. We are committed to ensuring that every shipment from drinkvalencia.com is secure, timely, and seamless.

1. SHIPPING COVERAGE

We currently ship to all serviceable pin codes across India through our trusted courier partners. Limited international shipping is also available to select locations; for any international order request, please contact us in advance so we can confirm feasibility, costs, and customs requirements.

2. ORDER PROCESSING TIME

Orders are usually processed within 1–2 working days from the date of confirmation. An email and/or SMS notification will be sent once your order has been packed and handed over to the courier.

Note: Orders placed after 3:00 PM IST, on Sundays, or on public holidays will generally be processed on the next working day.

During high-demand periods such as sales, festive seasons, or new launches, processing timelines may be slightly longer. We appreciate your patience and assure you that every order is handled with utmost care.

3. SHIPPING TIME

Domestic Delivery (India)

  1. Standard Shipping: typically 3–7 business days
  2. Express Shipping (where available): typically 1–3 business days
  3. Delivery timelines may vary based on your location, courier network, weather conditions, and other logistical factors. Remote or hard-to-reach locations may require additional time.

International Shipping

Countries where international delivery is offered generally receive orders within 7–15 business days, subject to courier serviceability and smooth customs clearance.

4. SHIPPING CHARGES

Within India

For International Orders

Kindly note:

5. TRACKING YOUR ORDER

Once your order is dispatched, you will receive a tracking ID via email/SMS to help you monitor the real-time status of your shipment. You can also track the order from the “My Orders” section in your drinkvalencia.com account.

If you face any issues in tracking the shipment or the status is unclear for an extended period, please reach out to our support team for assistance.

6. DELIVERY ATTEMPT

Our delivery partners will generally attempt delivery up to two times at the shipping address provided at checkout. If the recipient is unavailable or the address is incorrect, the parcel may be returned to our warehouse.

7. PACKAGING & CARE

All orders from drinkvalencia.com are packed with care, typically including:

  1. Tamper-evident outer packaging
  2. Premium presentation boxes for selected SKUs
  3. Protective cushioning to maintain product integrity during transit

We do not simply ship a product; we aim to provide a memorable unboxing experience that reflects the spirit of Drink Valencia.

8. DAMAGED OR LOST PACKAGES

While we make every effort to ensure safe delivery, rare issues may still occur. In such cases:

  1. Visible damage on delivery: If you notice damage on the outer package at the time of delivery, please refuse the package and immediately inform us with clear photo/video proof.
  2. Package marked delivered but not received: Contact us within 48 hours of the delivery update so we can coordinate with the courier and investigate.

Based on our investigation and courier feedback, we will initiate either a replacement or a refund, as applicable and subject to our Return & Refund Policy.

9. ADDRESS ERRORS

Please verify your shipping address carefully while placing the order. drinkvalencia.com cannot be held responsible for non-delivery or delays caused by incorrect, incomplete, or outdated addresses.

If a parcel is returned to us for this reason, we will contact you to arrange reshipment. Additional shipping charges may apply.

10. ORDER MODIFICATIONS & CANCELLATIONS

If you wish to modify or cancel your order:

  1. Contact us within 1 hour of placing the order.
  2. Once the order is packed or shipped, no changes can be made and cancellation will not be possible (please refer to our Cancellation Policy for full details).

We always recommend double-checking your address, contact details, and cart before confirming your order.

11. DELAYS DUE TO UNCONTROLLABLE EVENTS

drinkvalencia.com will not be liable for delivery delays arising from circumstances beyond our reasonable control, including but not limited to:

  1. Severe or unpredictable weather conditions
  2. Political unrest, strikes, or civic disruptions
  3. Public holidays, courier backlog, or operational issues at logistics hubs
  4. Force majeure events (natural calamities, pandemics, government restrictions, etc.)

In such situations, we will make reasonable efforts to keep you informed and work towards a prompt resolution wherever possible.

12. CONTACT US

Have questions about your shipment or need support? We’re here to help:

Thank you for choosing Drink Valencia. We look forward to delivering your favourites to your doorstep, safely and on time.